TrackerHero’s products and services are provided by Ultrack Technology Sdn Bhd.

Warranty Statement

We are committed to delivering you with the highest quality Security & Field Operation system, both hardware and software in Malaysia and the world.

TrackerHero Android Hybrid Device Warranty

Warranty Period

12 months limited warranty

Product Warranty Excludes the Following

  1. Buttons, housing and other external attachments, consumables parts
    2. Cracked LCD except at the point of purchase
    3. Carrier related issues (eg SIM card, availability, coverage, service, range, etc.)

Your TrackerHero Warranty

ULTRACK TECHNOLOGY SDN BHD (“TrackerHero”) warrants to the original purchaser (“you”) that TrackerHero’s products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the warranty period specifies (“Warranty Period”).

What is NOT covered by your warranty

This Warranty covers the TrackerHero’s product only. Unless expressly provided for, this does not include accessories or consumables items such as batteries, bulbs, ink cartridges etc.

This Warranty is invalidated if the defect is caused (howsoever) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse. It is invalidated if unauthorized persons carry out any alterations or repairs.

Also, this Warranty is not valid in the following cases:

  • Cosmetic damage (dent, crack, scratch & etc.)
  • Spillage of food/liquids
  • Operating with incorrect or irregular voltage supply
  • Corrosion, rusting or stains
  • Improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind
  • If any part or parts of the unit are replaced with a part or parts not supplied or approved by us
  • Repair or attempted repair by any party other than a TrackerHero’s authorized technician
  • Where the product serial has been removed or made illegible or has been tampered with
  • Where any ancillary equipment or software not furnished or approved by TrackerHero’s causes problems or damage
  • Failure to conduct user servicing or cleaning of the product or part (including heads, internal cavities, user accessible filters)
  • Infestation by insects or vermin
  • Incomplete or improper installation
  • Use of which is not designed
  • Use of faulty or leaking batteries or batteries not manufactured by TrackerHero.
  • Damage due to improper packing during shipment to TrackerHero.
  • Disasters such as floods, fires, winds, earthquakes or lightning
  • Damage due to foreign material
  • Damage due to exposure to moisture, dampness or extreme thermal environment condition.

Various product models have differing specifications, functions, display, appearance, and performance, and is not regarded as a defect in the product. Please ensure that data in your product has been fully “backed-up” before it is handed to TrackerHero for repair. Although TrackerHero will take reasonable efforts to return your product with all your software programmes, data or information stored on any media intact, however TrackerHero shall not liable if during the repair of the product the contents in the product’s data storage media were altered, deleted, or in any way modified.

This warranty does not cover general product maintenance, demonstration, installation, routine servicing, calibration, and customization of the product.

Liquid damage isn’t covered by warranty                                

Dust and Water-Resistant (IP67 rating) does not mean that the device is waterproof. If liquid damages to TrackerHero device or was caused by improper closure of the back cover or the USB cover of the TrackerHero device; or submission of the TrackerHero device in water for 30 minutes or more; or the depth of the water at which the TrackerHero device was submerged was greater than or equal to 1.5 metres, the service for the liquid damage isn’t covered by the TrackerHero one year warranty.

How to obtain warranty service                                               

During the Warranty Period, TrackerHero sole responsibility is to repair or replace, at TrackerHero sole option, any defective component part or Product.

You shall permit TrackerHero to conduct diagnostic tests on the product to determine the cause of failure/defect. TRACKERHERO determination of the cause of fault/defect shall be final and conclusive.

Repair parts and replacement products shall be furnished at TrackerHero discretion on an exchange basis, with a product of comparable value and shall be either new or reconditioned. In the event of an exchange, TrackerHero will not refund the difference between the value of the replacement and the product. TrackerHero will request for payment shall there be a price difference for replacement model base on the current price. All replaced parts and products shall become TrackerHero property.

TrackerHero may refuse to attend to any products installed in locations which are inaccessible and/or hazardous to its service agents. labor charges are payable by you for the relocation of product to another location.

If TrackerHero determines that the repair required is not covered under the Warranty for whatever reason (including in the case of poor performance/ reception/ output quality due to fault of signal source condition), you will be duly notified. If you were to authorize the repair not covered under the Warranty, you must pay for all parts, shipping, and labor charges for the repair or return of such product.

Limitation of Liability                                                              

To the maximum extent permitted by law, and except as expressly set forth in the Warranty contained herein, TrackerHero makes no warranty or representation and there are no conditions, express or implied, statutory or otherwise, of any kind whatsoever with respect to the product, including but not limited to the merchantability of the product or its fitness for any particular purpose or use, design, condition, quality, or performance of the product, or workmanship of the product or the components contained therein. Nothing contained in the user/instruction guide/manual shall be construed to create an express warranty of any kind whatsoever with respect to the product.

TrackerHero shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence) or fault committed by TrackerHero, its agents or employees, or for any breach of contract or for any claim brought against you by any other party.

This limited warranty shall not extend to anyone other than the original purchaser of this product and states your exclusive remedy. If any portion of this limited warranty is held illegal or unenforceable by reason of any law, such partial illegality or unenforceability shall not affect the enforceability for the remainder of this limited warranty which you acknowledge is and will always be construed to be limited by its terms or as limited as the law permits.

This Warranty does not affect your statutory rights as a consumer in any way. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have. Some jurisdiction does not allow the exclusion or limitation of incidental or consequential damages or exclusions of implies or deemed conditions or warranties, so the above limitation or exclusions may not apply to you.